Refund policy

Nuroo Kangaroo Return & Refund Policy

Last updated: November 8, 2026

At Nuroo Kangaroo, we want every family to be happy with their purchase. If something isn’t right, we’re here to help.

Returns

Customers may request a return within 14 days of delivery.

To qualify for a return:

• The book must be unused and in its original condition.
• The book must be free from damage caused after delivery.
• Customers must contact us before sending an item back.

Please contact us at support@nurookangaroo.com to request return instructions.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your book arrives damaged, defective, or incorrect, contact us as soon as possible at support@nurookangaroo.com.

We will provide a free replacement for eligible damaged or incorrect orders. You will not need to return the original item unless we specifically request it.

Exchanges

If you would like to exchange an item, please contact us before returning it. Exchange requests are subject to availability and approval.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions?

For return requests, damaged orders, exchanges, or refund questions, contact:

Nuroo Kangaroo Customer Support

support@nurookangaroo.com

Nothing in this policy limits any rights customers have under applicable consumer protection laws.